Terms of Service

1. Who we are and what these terms cover

These Terms of Service ("Terms") are an agreement between Atmata Tech Solutions Ltd. ("Atmata", "we", "us") and the business that creates or uses an Atmata OS workspace ("Customer", "you"). They cover the Atmata OS platform, AI agents, AI credits and the setup and optimisation services we sell. By creating a workspace, paying an invoice or using the platform, you accept these Terms on behalf of your business.

A signed order form or Enterprise agreement takes precedence over these Terms where the two differ.

2. Your account and workspace

• You must provide accurate business and billing details and keep them up to date.
• The workspace Owner is responsible for who they invite and the roles they give them, and for keeping sign-in access secure.
• You must be authorised to bind the business you sign up for.

3. Plans, subscriptions and renewal

• Subscriptions are billed monthly in advance in AED and renew automatically on the 1st of each month until cancelled. Your first invoice covers the period from your start date to the end of that month.
• Plan prices, included seats, included monthly active customers and AI agent prices are shown in your Billing page and on your order form.
• Adding seats, agents or modules takes effect immediately and is charged pro rata; downgrades take effect at the next renewal.
• Overages for additional monthly active customers and seats are billed at the end of the month. Service is never interrupted because of an overage.
• Prices exclude VAT. UAE VAT (currently 5%) and any other applicable taxes are added to your invoice.

4. AI credits

• Prepaid only. AI usage is paid for in credits before it is used. Credits included with an AI agent are added when that month’s invoice is paid; top-up credits are added when their payment succeeds.
• Included credits reset each month and do not roll over. Top-up credits are valid for 12 months from purchase and are used after the month’s included credits.
• When credits run out, AI replies pause and conversations hand over to your team. AI usage is never billed as an overage.
• Optional auto top-up charges your card on file for a chosen pack when your balance runs low, up to the monthly limit you set.
• Credits have no cash value and cannot be transferred to another workspace.

5. Payment and non-payment

• Invoices are charged to the card on file or paid by bank transfer where we agree to it. Setup services are invoiced 50% on signature and 50% at go-live unless your order form says otherwise.
• If a payment fails, we retry it for up to two weeks. From day 8 after the due date the workspace is limited, and from day 15 it becomes read-only. Full access is restored as soon as the overdue amount is paid.
• Meta (WhatsApp) conversation and messaging fees are billed to you directly by Meta and are never part of our invoice.

6. Cancellation

The workspace Owner can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period; the platform remains available until then. See our Refund & Cancellation Policy for refunds and what happens to your data.

7. Acceptable use and your responsibilities

• Use the platform lawfully and only for your own business.
• Obtain the consent your customers’ jurisdictions require before messaging them, honour opt-outs, and follow Meta’s WhatsApp Business, Commerce and messaging policies and the terms of any other channel you connect.
• You are responsible for the content of your knowledge base, templates, campaigns and the instructions you give your AI agents, and for reviewing actions your agents are allowed to take.
• Do not use the platform for restricted or prohibited goods and services, spam, or to attempt to access other customers’ data or circumvent limits and security controls.
• We may suspend a workspace that puts the platform, other customers or a channel account at risk, and will tell you why.

8. AI output

AI agents generate replies automatically and can make mistakes. You decide which tools and actions an agent may use, and you remain responsible for decisions taken on the basis of AI output. Actions that change another system ask the customer to confirm first where the platform supports it.

9. Your data

You own your data. We process it to provide the service, as described in our Privacy Policy. Each workspace’s data is isolated from other customers. After cancellation your data is kept for 30 days and then deleted, except where we must keep records (for example invoices) by law.

10. Third-party services

The platform connects to services you choose, such as Meta (WhatsApp, Instagram, Messenger), Telegram, CRMs, AI model providers and Stripe for payments. Their availability and terms are outside our control, and your use of them is also governed by their terms.

11. Availability and support

We work to keep the platform available and secure, but it is provided without a guaranteed uptime unless an Enterprise agreement includes a service level. Support is available at hello@atmata.ai.

12. Liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, lost profits or lost data, and our total liability under these Terms in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot be limited by law.

13. Changes to these Terms

We may update these Terms. We will give at least 30 days’ notice of material changes by email to the workspace Owner or in the platform. Continued use after the effective date means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC). The courts of the DIFC have exclusive jurisdiction over any dispute arising from them.

15. Contact